harumtoto Privacy Policy

This page describes what we collect when you use harumtoto and how we keep that data protected. Our commitment is straightforward: we gather only the information we need to operate the platform, verify your identity, process your transactions, and comply with applicable laws. We do not sell your data, and we do not share it without your consent except where required by law.

When you register for a harumtoto account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or place bets on Liga 1, Piala AFF, live-dealer tables, or any other harumtoto product, you entrust us with personal and financial information. We take that responsibility seriously and have implemented security measures designed to protect your privacy.

We encourage you to read this policy in full. If you have questions about how we handle your data, contact our support team in English or Indonesian.

What Data We Collect

Information you provide directly

We collect the following information when you register and use harumtoto:

Account registration details: Your email address, password, full name, phone number, and date of birth. These are required to create your harumtoto account.
Identity verification documents: To comply with Know Your Customer (KYC) regulations and to permit withdrawals, we ask you to submit a government-issued ID (KTP, passport, or driver's licence) and proof of address (utility bill or bank statement). We store these documents securely and use them only for verification purposes.
Payment information: When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we collect transaction details and your payment method information. We do not store full credit-card numbers or full bank-account numbers — payment processors handle that data on your behalf.
Gaming activity: We record every bet you place on harumtoto, including the game type, stake, outcome, and timestamp. This information is used to calculate your account balance, verify withdrawal eligibility, and enforce our terms.
Communication data: If you contact our support team via email, chat, or phone, we keep records of your communication and our responses.

We do not collect more than we need

harumtoto requests only the minimum data required to verify your identity, process transactions, and comply with local regulations. We do not ask for social-media profiles, employment history, or other personal details unrelated to gaming operations.

Information collected automatically

When you use the harumtoto platform, we automatically collect certain technical data:

Device and browser information: Your device type, operating system, browser type, and IP address.
Usage data: Pages you visit, games you play, features you use, time spent on the platform, and referral sources.
Cookies and tracking pixels: We use cookies to remember your login state, preferences, and to detect fraud. These are described in more detail below.
Log data: Access times, error messages, and platform performance metrics.

Third-party information

We may receive information about you from third parties, including:

Payment processors (e.g., mobile banking, local payment, online payment, e-wallet, mobile banking, local payment providers, and banks) — they confirm your identity and transaction legitimacy.
Fraud-detection services — we work with external security firms to identify suspicious account activity and prevent abuse.
Referral partners — if someone referred you to harumtoto, we may receive basic referral tracking data.

How We Use Your Data

We use the data we collect for the following purposes:

Account management: We use your information to create and maintain your harumtoto account, process logins, and verify your identity for KYC compliance.
Transaction processing: We collect and store deposit and withdrawal details to process your payment requests and maintain transaction records.
Gameplay and betting: We record your gaming activity to calculate your balance, determine tier advancement, and calculate your weekly cashback eligibility.
Fraud prevention: We analyse your account activity, IP address, and device information to detect and prevent fraud, money laundering, and account takeover.
Customer support: We use your information to respond to support requests, troubleshoot technical issues, and improve our service.
Legal compliance: We retain and may share your data where required by law, regulation, or court order.
Promotional communications: With your consent, we send emails about new promotions, seasonal campaigns (Idul Fitri, Idul Adha, Imlek, Nyepi specials), and product updates.

Third-party processors

We may share your data with external service providers who help us operate harumtoto:

Payment processors and banks: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet providers, mobile banking, local payment, online payment, e-wallet, and other financial institutions — they receive only the information needed to process your deposit or withdrawal.
Live-dealer studios: Our partners who run the live-casino operations receive your account identifier and gaming preferences, but not your full identity or payment details.
Cloud hosting providers: Our servers may sit outside your jurisdiction (we use international data centres for redundancy and speed). These providers sign data-protection agreements with us.
Fraud and security vendors: We share relevant data with third-party fraud-detection and identity-verification services.

Legal and regulatory sharing

We may disclose your information if required by law, regulation, or court order. This includes sharing data with government agencies, tax authorities, and law-enforcement agencies investigating fraud, money laundering, or other illegal activities.

Consent and opt-out

We do not sell your personal data to advertisers or marketing firms. We only share your data with third parties as described above. You may opt out of promotional emails by clicking the "Unsubscribe" link in any email we send, and your request is processed within a few days.

Your Rights and Data Protection

Access and correction

You have the right to access your personal data stored on harumtoto. Log into your account and navigate to Account Settings to view your name, email, phone number, and KYC verification status. If any information is inaccurate, contact our support team and we will correct it.

Data deletion

In most cases, we retain your data for as long as your harumtoto account is active, plus a retention period for legal compliance (typically 7 years for financial records). If you wish to delete your account and associated data, contact support. We will delete non-essential data, though we may retain anonymised gaming records and transaction summaries as required by law.

Data portability

You may request a copy of your personal data in a structured, portable format. Contact our support team and we will provide your data within a reasonable timeframe.

Jurisdiction and compliance

We operate in supported jurisdictions. Our data handling practices comply with applicable local regulations. If you are accessing harumtoto from Jakarta, Surabaya, Bandung, Medan, or Semarang, and your jurisdiction has specific data-protection laws, we comply with them. If you have privacy concerns related to your jurisdiction, reach out to our support team.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your harumtoto experience:

Session cookies: These remember your login state and keep you authenticated while you use harumtoto. They expire when you close your browser.
Preference cookies: We store your language choice, theme preference (light / dark), and betting preferences.
Analytics cookies: We use these to track how you use harumtoto — which games you play, how long you stay, and which features you use. This helps us improve the platform.
Fraud-prevention cookies: We use tracking pixels and device fingerprinting to detect suspicious login attempts and prevent account takeover.

Most browsers allow you to control cookies via your browser settings. You can disable cookies, though this may affect your ability to log into harumtoto or use certain features. We do not respond to "Do Not Track" signals, as we need cookies to operate the platform securely.

Contact Us About Privacy

If you have questions, concerns, or requests related to this privacy policy or how harumtoto handles your data, contact our support team:

Email: Use your harumtoto account to send a support message, or reach out via email contact provided in your Account Settings.
In-app support: Log into harumtoto and click Support to start a live chat with our team.
Language: We respond in English and Indonesian.

We aim to respond to privacy inquiries within 5–7 business days. For urgent data protection matters, mark your support request as "Urgent" and we will prioritise it.

Changes to This Policy

We may update this privacy policy from time to time. When we make material changes, we will notify you via email or by displaying a notice on harumtoto. Your continued use of the platform after such changes constitutes acceptance of the updated policy. We recommend reviewing this page periodically to stay informed of how we handle your data.

Last updated: [Current date — updated annually or as policy changes]